Don't invest unless you are prepared to lose all the money you invest. These are high-risk investments and you are unlikely to be protected if something goes wrong. Take 2 mins to learn more.
Don't invest unless you are prepared to lose all the money you invest. These are high-risk investments and you are unlikely to be protected if something goes wrong. Take 2 mins to learn more.
This privacy notice was updated: 24th of May 2018.
Downing LLP (“we” or “us”) a limited partnership in England and Wales, CRN: OC341575. Our office is registered at 10 Lower Thames Street, London EC3R 6AF.
The purpose of this notice is to let you know how we look after your personal information, including what we learn through third parties, by having you as a customer (or potential customer) and information you provide to us directly or through our websites. This notice also informs you of your rights regarding personal information and how the law protects you.
‘Personal information’ is any information that can be used to identify an individual.
The privacy of your personal information is very important to us. Other than as expressly set out below (see Personal data we share with third parties) or advised as part of product specific terms and conditions, we confirm that your personal information will not be disclosed or sold to third parties without your authorisation.
You may provide us with personal information through a variety of mechanisms including over the phone (including recorded messages), face to face, hardcopy or electronic forms or surveys, email correspondence and/or our websites. Examples of the information you may provide us includes information on your financial position, socio-demographics and contact information.
This includes information when you use our services, for example profile and usage data as well as transactional and payments data for your accounts and products. Our websites collect information via your account when you’re logged in as well as through cookies other internet tracking software. Please see our cookies policy below for more information on cookies.
In addition to our own policies, the privacy of your personal information is protected by law. This section outlines the legal reasons we rely on to collect and process your personal information. We are legally required to meet one or more of the following reasons to hold and process your personal information:
Our legal reasons for processing your personal information vary depending on the information and the means for which we are using it. These uses include:
We have legitimate interests in processing personal data we collect from you to:
We will keep your information stored on our systems for as long as it takes to provide the services to you, meet our recording keeping obligations under law or for as long as we maintain a legal legitimate interest in your personal information.
For example, if you make an investment in a product with us then we will hold your personal information for a period of at least 7 years from the date of your last investment so that we can comply with our legal obligations.
We will not sell the personal information that we collect from you. Some data processing in relation to personal information we collect from you may be carried out for us by a third party so that we can provide you with products and services, run our business, and obey rules that apply to us. We may share your information with:
We may also share your information with companies you ask us to share your information with or other third parties you explicitly authorise us.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice. All information you provide to us or our third-party suppliers is stored on secure servers. For our online platforms, any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of this site, you are responsible for keeping this password confidential. Please do not share this password with anyone.
Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website(s); any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access (although, as is the norm, no guarantees can be given).
Where you have given us your consent to collect and process information for a specific purpose you retain the right to rescind the consent at any time. In addition, there are other rights you are entitled to as the owner of personal information we collect and process, these rights are:
We will try to keep personal information which we hold about you up to date, but if you think that we are holding information which is inaccurate, or you are otherwise unhappy about our use of your personal information then please send us an email us at gdpr@downing.co.uk. You also have the right to complain and lodge appeals to the regulator if you our happy with the outcome of a complaint.
This site uses cookies to distinguish you from other users of this site. This helps us to provide you with a good experience when you browse this site and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use several different cookies to help us run and improve our website, including:
Third party cookies used on our website include cookies from:
For a comprehensive list of cookies operating on our websites or for more information about a specific cookie please email webinfo@downing.co.uk.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.
You can block cookies by adjusting the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of this site. For more information on how to do this please refer to: https://www.aboutcookies.org/.
This site logs your Internet Protocol (I.P.) address. All computers that are linked to the internet have an I.P. address. An I.P. address does not provide identifiable personal information.
This site provides links to other websites. Our privacy notice and cookie policy apply only to this the stated websites and we are not responsible for the privacy and/or data capture and use practices of third party sites.
Questions, comments and requests regarding this privacy notice and cookie policy are welcomed and should be addressed to gdpr@downing.co.uk, or mailed to:
Data Protection Officer at Downing LLP
10 Lower Thames Street,
London,
EC3R 6AF